--- title: Downloading PDFs and Generating Reports description: How to download form submissions as PDFs, what to do when downloads fail, and known limitations. --- [Skip to content](https://lp.getmojo.ai/en-us/safety-mojo-knowledge-base/downloading-pdfs-and-generating-reports#main-content) English - United States Show submenu for translations [Create your Support Ticket](https://lp.getmojo.ai/en-us/safety-mojo-knowledge-base/kb-tickets/new?hsLang=en-us) [Customer portal](https://lp.getmojo.ai/customer-portal?hsLang=en-us) ![Safety Mojo](https://lp.getmojo.ai/hs-fs/hubfs/SafetyMojo-Logo-2x.png?width=200&height=44&name=SafetyMojo-Logo-2x.png) - [Customer Portal](https://lp.getmojo.ai/tickets-view) - [Create your Support Ticket](https://share-na2.hsforms.com/2BaOJ2PJsQsiF-92BKwpJ2we4gnn) Open main navigation Close main navigation - [Customer Portal](https://lp.getmojo.ai/tickets-view) - [Create your Support Ticket](https://share-na2.hsforms.com/2BaOJ2PJsQsiF-92BKwpJ2we4gnn) - English - United States Show submenu for translations - [Create your Support Ticket](https://lp.getmojo.ai/en-us/safety-mojo-knowledge-base/kb-tickets/new) - [Customer portal](https://lp.getmojo.ai/customer-portal) - [Contact us](mailto:support@getmojo.ai) [Contact us](mailto:support@getmojo.ai) How can we help you? - There are no suggestions because the search field is empty. 1. [Safety Mojo Knowledge Base](https://lp.getmojo.ai/en-us/safety-mojo-knowledge-base?hsLang=en-us) 2. [General](https://lp.getmojo.ai/en-us/safety-mojo-knowledge-base/general?hsLang=en-us) # Downloading PDFs and Generating Reports ## How to download form submissions as PDFs, what to do when downloads fail, and known limitations. **How to download a form as a PDF** 1. Open the completed form submission you want to download. 2. Look for the Download or Download as PDF option — this is usually in the top-right menu or a button within the form view. 3. The PDF will generate and download to your device. On mobile, it may open in your default PDF viewer.   **Common PDF download issues** **Download times out or returns an error** **If the download hangs or shows a timeout error:** - Try again — occasional server timeouts resolve on a second attempt. - Try downloading from the web version (web.safetymojo.ai) if you're on the app, or vice versa. - Clear your browser cache if using the web version, then try again. - Very large forms with many photos can take longer to generate. Wait a full 30–60 seconds before assuming it has failed. - If the error is consistent across multiple forms, report it to support with the form name, account name, and a description of the error message.   **Only the first tab downloads — other tabs are missing** This is a known issue with multi-tab forms. When a form is organized into tabs, only the first tab may be included in the downloaded PDF. This is a bug being tracked by the engineering team. If this is affecting your account, report it to support so it can be tracked.   **PDF is blank or only shows a header** If the downloaded PDF contains only the form header and no content: - Check that the form was fully submitted and not left in draft mode. - Try downloading a different submission to confirm whether the issue is specific to that record. - Contact support with the form name, submission ID if available, and the account name.   **Signatures not appearing on the PDF** Signatures added within Safety Mojo forms should appear on the downloaded PDF. If they're not showing: - Confirm the signature was actually saved — open the form and check that the signature field shows as completed. - Try downloading the PDF again, as the signature may not have been included in a previously cached version. - If signatures are consistently missing from PDFs for a specific form, report it to support with the form name.   **PDF is formatted as 8.5x14 instead of letter size** Some reports are configured with a legal-size (8.5x14) page format rather than standard letter (8.5x11). This is a form configuration setting and would need to be updated by the Safety Mojo team. Contact support@getmojo.ai and specify the report name and that you'd like it reformatted to letter size.   **Timestamps are different on the PDF than on the form** See KB-013 for a full explanation of how Safety Mojo handles timestamps. The time shown when filling out a form, when saving it, and when generating the PDF may differ. If accurate timestamps are important for regulatory or insurance purposes, note the filled time in the form's comment field as a workaround.   **Photos are sideways or upside down in the PDF** See KB-005 for photo orientation guidance. Taking photos directly in the Safety Mojo app rather than uploading from your camera roll tends to avoid this issue.   **Reporting a PDF issue** **When contacting support, include:** - The form name and submission date. - The account or company name. - Whether the issue happens on app, web, or both. - The exact error message or a description of what the PDF looks like. - A screenshot of the error or the problematic PDF if possible. - [Getting started](https://lp.getmojo.ai/en-us/safety-mojo-knowledge-base/getting-started?hsLang=en-us) - [General](https://lp.getmojo.ai/en-us/safety-mojo-knowledge-base/general?hsLang=en-us) - [Troubleshooting](https://lp.getmojo.ai/en-us/safety-mojo-knowledge-base/troubleshooting?hsLang=en-us) [![Safety Mojo](https://lp.getmojo.ai/hs-fs/hubfs/SafetyMojo-Logo-2x.png?width=200&height=44&name=SafetyMojo-Logo-2x.png "Safety Mojo")](http://www.getmojo.ai) Copyright © 2026, Mojo® AI