---
title: "Form Submission Errors: What to do When Your Form Won't Submit"
description: Forms showing errors, spinning wheels, or getting stuck in a queue — here's how to troubleshoot.
---

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1. [Safety Mojo Knowledge Base](https://lp.getmojo.ai/en-us/safety-mojo-knowledge-base?hsLang=en-us)
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# Form Submission Errors: What to do When Your Form Won't Submit

## Forms showing errors, spinning wheels, or getting stuck in a queue — here's how to troubleshoot.

**Common submission errors**

| **Error message** | **What it usually means** |
| --- | --- |
| **"Please check your submissions"** | A required field is empty or has an invalid value. Scroll through the form to find highlighted fields. |
| **Blue spinning wheel that doesn't stop** | The form is waiting on a network response. Often caused by a weak or intermittent connection. |
| **White/blank screen after tapping Submit** | The app lost connectivity mid-submit. The form may not have saved — check your submissions list. |
| **App closes or crashes on submit** | Can happen when large photos are attached. Try reducing image size or submitting without photos first. |
| **"Submission stuck in queue"** | The form is saved locally and will sync when connectivity is restored. |

 

**Step-by-step troubleshooting**

**1. Check for required fields**

**The most common cause of submission errors is a missed required field. Scroll through the entire form — required fields are typically marked and will be highlighted when empty. Fill in or correct any flagged fields and try submitting again.**

 

**2. Check your connection**

**Safety Mojo requires an active internet connection to submit. Even when you're on Wi-Fi, the signal may be too weak in some areas (basements, remote job sites). Try:**

- Moving to an area with a stronger signal.
- Switching between Wi-Fi and mobile data.
- Closing and reopening the app, then attempting to submit again.

 

| **TIP**  If you're in an area with no connectivity, your completed forms are saved locally and will submit automatically once you're back in range. Do not close the app or delete the form. |
| --- |

 

**3. Save as draft and retry**

If a form is giving you an error, tap Save as Draft before closing. Come back to it once you have a better connection or have resolved the issue. A saved draft will not be lost.

 

**4. Try web instead of the app (or vice versa)**

Some issues are specific to the mobile app or a particular browser. If the form won't submit on the app, try web.safetymojo.ai in Chrome or Safari. If the web version is having issues, try the app.

 

**5. Photo-related crashes**

If the form submits fine without photos but crashes or errors when you add them:

- Submit the form first without the photos.
- Add photos to the submitted form afterward via the edit/update function.
- Avoid using HEIC format (the default on iPhones) — convert to JPEG first, or take the photo directly in the app rather than uploading from your camera roll.

 

**6. Check the submissions list**

After a failed or uncertain submission, check your submissions list before submitting again. Duplicate submissions can occur if you submit multiple times when the form appears stuck.

 

**If none of the above helps**

**Contact support at support@getmojo.ai with the following information:**

- The name of the form you're trying to submit.
- The exact error message you're seeing (a screenshot is very helpful).
- Whether the issue happens on the app, web, or both.
- Your device type and operating system version.
- Whether you're on Wi-Fi or mobile data when the error occurs.

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