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Managing Users: Adding, Updating, and Troubleshooting Accounts

How to add new users, handle common account errors, and update profile details.

Adding a new user

There are two ways to add someone to Safety Mojo, depending on your role:

Option A: Self-signup via QR code or link (recommended for field users)

  1. In Safety Mojo, go to the left-hand navigation menu and select Projects.
  2. Open the relevant project.
  3. Find the Self-Sign Up section at the top of the project page.
  4. Share the QR code or the signup link with the new user.
  5. The user scans the QR code or opens the link, fills in their name, phone number, and contractor, then agrees to receive texts from Mojo and submits.
  6. The system creates their account and directs them to download the app from the App Store or Google Play.
  7. On the login page, they enter their phone number or email and will receive a one-time code to complete sign-in.

 

NOTE  The signup link and QR code are project-specific. Make sure you're sharing the correct one for the project the user needs access to.

 

Option B: Admin invite

Account admins can add users directly from the User Directory. Navigate to Users, tap Add User, enter their name, email, and phone number, and assign their role and project access. The new user will receive a welcome email with sign-in instructions.

 

Common account issues

Welcome email not received

If a newly added user didn't get their welcome email:

  • Ask them to check their spam or junk folder.
  • Confirm the email address was entered correctly when the account was created.
  • An admin can resend the welcome email from the User Directory.
  • If the issue persists, contact support — some email providers block automated messages from new senders.

 

"Email address is already in use" error

This means an account with that email already exists in the system — possibly under a different project, organization, or a previous account that was deactivated. Contact support at support@getmojo.ai with the user's email address and they can locate and resolve the duplicate.

 

User not appearing in search

If you can find a user via email but not by name (or can't find them at all):

  • Check if the profile was paused or deactivated — paused profiles disappear from search results.
  • Try searching by their email address directly.
  • If they need to be reactivated, contact your account admin or support.

 

Changing a user's email address

Email addresses can be updated by a Super Admin from the User Directory. If you don't have Super Admin access, contact support with the user's current email and the new email to update to. Note: the new email must not already be in use in the system.

 

Updating a contractor's primary point of contact

Contractor POC names and phone numbers can be updated by admins. However, changing the email address on a contractor POC record currently requires a support request — contact support@getmojo.ai with the contractor name and the old and new email addresses.

 

User not seeing forms they should have access to

If a user can log in but can't see the forms they need:

  • Check their role assignment — some forms are only visible to specific roles (e.g., Super Admin, Full User).
  • Check their project assignment — users only see forms for projects they're assigned to.
  • Check geo-fencing settings if your account uses location-based access.
  • If everything looks correct and forms are still missing, contact support.

 

Need help?

For account changes that require admin access, contact your Safety Mojo account administrator. For issues you can't resolve through the admin panel, email support@getmojo.ai with the user's name, email address, and a description of the issue.