--- title: Time and Date Discrepancies on Forms and PDFs description: Why timestamps can differ between when you fill out a form, when it's saved, and when you download the PDF — and what to do about it. --- [Skip to content](https://lp.getmojo.ai/en-us/safety-mojo-knowledge-base/time-and-date-discrepancies-on-forms-and-pdfs#main-content) English - United States Show submenu for translations [Create your Support Ticket](https://lp.getmojo.ai/en-us/safety-mojo-knowledge-base/kb-tickets/new?hsLang=en-us) [Customer portal](https://lp.getmojo.ai/customer-portal?hsLang=en-us) ![Safety Mojo](https://lp.getmojo.ai/hs-fs/hubfs/SafetyMojo-Logo-2x.png?width=200&height=44&name=SafetyMojo-Logo-2x.png) - [Customer Portal](https://lp.getmojo.ai/tickets-view) - [Create your Support Ticket](https://share-na2.hsforms.com/2BaOJ2PJsQsiF-92BKwpJ2we4gnn) Open main navigation Close main navigation - [Customer Portal](https://lp.getmojo.ai/tickets-view) - [Create your Support Ticket](https://share-na2.hsforms.com/2BaOJ2PJsQsiF-92BKwpJ2we4gnn) - English - United States Show submenu for translations - [Create your Support Ticket](https://lp.getmojo.ai/en-us/safety-mojo-knowledge-base/kb-tickets/new) - [Customer portal](https://lp.getmojo.ai/customer-portal) - [Contact us](mailto:support@getmojo.ai) [Contact us](mailto:support@getmojo.ai) How can we help you? - There are no suggestions because the search field is empty. 1. [Safety Mojo Knowledge Base](https://lp.getmojo.ai/en-us/safety-mojo-knowledge-base?hsLang=en-us) 2. [Troubleshooting](https://lp.getmojo.ai/en-us/safety-mojo-knowledge-base/troubleshooting?hsLang=en-us) # Time and Date Discrepancies on Forms and PDFs ## Why timestamps can differ between when you fill out a form, when it's saved, and when you download the PDF — and what to do about it. **Why timestamps can look different** **Safety Mojo records timestamps at several points in a form's lifecycle, and they don't always match. Here's why:**   | **Timestamp** | **What it captures** | | --- | --- | | **Time while filling out** | Captured from your device's local clock at the moment you open or start the form. | | **Time when saved/submitted** | Recorded by the server when the submission is received, which may differ from your device time if there is a sync delay or timezone offset. | | **Time on the PDF** | Generated at the moment the PDF is created — when you download it, not when the form was originally submitted. This is why a PDF downloaded hours or days later can show a different time. |   **The most common scenario: PDF shows the download time, not the submission time** **A form submitted at 9:00 AM may show a different time on the PDF if the PDF is generated later in the day. This is a known issue being addressed by the engineering team.**   | **NOTE**  If you need the original submission time for regulatory or insurance purposes, check the submission record in Safety Mojo's list view — the listed submission time is more reliable than the time on the PDF. | | --- |   **Timezone differences** **If your device is set to a different timezone than your organization's primary timezone, or if the Safety Mojo server records times in UTC, the displayed times may be offset from what you expect. To check: compare the time shown on your submission to the actual local time you submitted it. If there's a consistent offset (e.g., always 6 hours ahead or behind), it's a timezone issue. Contact support to confirm how your account is configured.**   **Time selector issues on mobile (keyboard blocking the field)** **On some Android devices, when filling out a time field on an incident report, the keyboard can cover the time selector and make it difficult to adjust. Workarounds:** - Tap outside the text field first to dismiss the keyboard, then tap the time selector. - Try rotating your device to landscape mode, which may give more screen space. - Use the web version (web.safetymojo.ai) on a desktop or laptop for incident reports where precise time entry is important.   **Form date fields showing the wrong date** **If the date field on a form shows a different date than expected:** - Check that your device's date and time are set correctly and are not in airplane mode (which can sometimes freeze the clock). - If the date changes after saving or submitting, this is a known sync issue — report it to support with the form name and the dates involved.   **Workaround for time-sensitive records** **While timestamp issues are being resolved, the most reliable workaround is to manually note the correct time in a text or comment field on the form. This provides a clear human-readable record that doesn't depend on automated timestamp capture.**   **Need help?** **If you're seeing time discrepancies that affect official records or compliance documentation, contact support@getmojo.ai with the form name, the submission date, and the times you're seeing vs. what you expected. Screenshots comparing the in-app view and the PDF are especially helpful.** - [Getting started](https://lp.getmojo.ai/en-us/safety-mojo-knowledge-base/getting-started?hsLang=en-us) - [General](https://lp.getmojo.ai/en-us/safety-mojo-knowledge-base/general?hsLang=en-us) - [Troubleshooting](https://lp.getmojo.ai/en-us/safety-mojo-knowledge-base/troubleshooting?hsLang=en-us) [![Safety Mojo](https://lp.getmojo.ai/hs-fs/hubfs/SafetyMojo-Logo-2x.png?width=200&height=44&name=SafetyMojo-Logo-2x.png "Safety Mojo")](http://www.getmojo.ai) Copyright © 2026, Mojo® AI