Understanding notifications: controlling what alerts you receive

How notifications work

Safety Mojo sends email and SMS notifications when specific events happen — such as when a form is submitted, a corrective action is assigned to you, or a safety meeting is scheduled. Which notifications you receive depends on two things: your form subscriptions and any geo-fencing rules on your account.

Not receiving notifications you expect

Check your notification consent

To receive SMS alerts, you must have opted in to receive text messages from Mojo. If you're not receiving SMS notifications:

• Go to your profile settings.
• Make sure the toggle to receive text messages from Mojo AI is turned on.
• If it was off, turn it on and request a new code or alert to test it.

Check your email address and phone number

Notifications are sent to the contact details on your profile. If your email or phone number is incorrect or outdated, you won't receive alerts. Contact your admin or support to update your profile.

Check your spam folder

Email providers occasionally filter Safety Mojo notifications to spam, especially OTP codes and automated alerts. Check your junk or spam folder, and if you find them there, mark them as not spam and add the sender to your safe senders list.

Corporate firewalls

Some organizations have email filtering systems that block automated messages from unfamiliar senders. If you're on a corporate network or using a company email, ask your IT department to whitelist emails from the getmojo.ai domain.

OTP codes arriving late or expired

There can occasionally be delays in OTP code delivery, especially via email. The code may arrive a few minutes after you request it. If the code has expired by the time it arrives, simply request a new one. Using SMS for OTPs tends to be faster and more reliable than email.

Receiving notifications you shouldn't be getting

Alerts from the wrong project or location

If you're receiving notifications for projects or locations you're not involved with, the issue is usually with your subscription settings or geo-fencing configuration. Contact your account admin and provide:

• The type of notification you're receiving (e.g., corrective action, incident report, safety meeting).
• The project or location it's coming from.
• Your current project assignments.

An admin or support agent can audit your subscription settings and remove incorrect ones.

Receiving duplicate notifications

If you're receiving the same alert multiple times for a single event, this is a known issue that should be reported to support. Please include the form type, the date and time of the duplicate alerts, and your email address or phone number.

Corrective action alerts going to the wrong person

Corrective action notifications should only go to the responsible party and the person who submitted the CA. If others are receiving them unexpectedly, check that the Responsible Party field is filled out correctly on the CA, and that geo-fencing rules are configured to limit visibility to the right users. Contact support if the issue persists.

Managing your subscriptions

To review or change which form submissions trigger notifications for you, go to your profile and look for the Subscriptions or Notifications section. Here you can see which forms you're subscribed to and toggle them on or off. If you don't see all available subscriptions, your admin may need to adjust your permission level.

Still having issues?

Email support@getmojo.ai with your name, email address, phone number, and a description of what notifications you're receiving or missing. For subscription overlap issues, letting support know the specific form name and the markets or projects involved helps resolve it faster.